Racheal obtained a Bachelor’s degree in Business Administration from Makerere University Business School where she majored in finance. With a strong background in banking, Racheal brings 3 years of experience to Pebuu Africa. As an Assistant Agent Manager, she is responsible for maintaining and improving the quality of agent monitoring and supervision activities by ensuring every agent is contacted monthly via verification calls to confirm supervisor visits and validate service delivery, compiling reports capturing supervisor performance and driving business growth and retention. Racheal thrives in collaboration, communication, teamwork, interpersonal, adaptability and analytical skills, always focusing on delivering the best outcomes for both clients and the company.