Lillian is a highly adaptable and results-driven professional with a Bachelor’s degree in Accounting and Finance. Currently serving as an Assistant Agent Manager at Pebuu Africa, she plays a key role in managing Centenary field supervisors, overseeing agent visit verifications, monitoring performance, conducting supervisor training, and ensuring business growth and retention.

With a strong background in customer service and telesales, Lillian has developed excellent communication, data analysis, and interpersonal skills. Her experience as a Customer Service Representative sharpened her attention to detail and problem-solving abilities, while her time in telesales equipped her with expertise in sales strategy and client engagement. Lillian is passionate about supporting field teams, optimizing agent operations, and driving business success through efficient processes, continuous improvement, and strong stakeholder relationships.